Welcome to the Dehomeplate Family!
Our goal at Dehomeplate is for you to love every piece you order but we know that returns happen. So we hope this makes it a simple process for you.
HOW DO I I START A RETURN?
Start your return by clicking the Return Portal link. Once you enter your email address a link will be sent to you to guide you to your Order History. Once there, please select the eligible items you would like to return. Once you have finished the Returns process, a packing slip and Return label will be emailed directly to you. Print the label and packing slip and please include the packing slip in the box with your items. Please ensure all approved items on the packing slip are included in the same package.
WHAT IS YOUR RETURN POLICY?
You now have two options to return your items! We gladly accept returns for a full refund within 14 calendar days from the date you receive your order. If it is past the 14 day window, we still accept returns for a Dehomeplate gift card up to 30 calendar days from the date your order was shipped.
MY ITEM ARRIVED DAMAGED. WHAT DO I DO?
If you receive an item that is damaged, please notify our customer service department within 3 days. You can email them at email@example.com. We ask that you please include photos of the damage to expedite the process.
We do our best to accurately depict the correct colors of our clothing but colors may vary due to photography lenses and lighting. These situations do not qualify as defects but you most certainly can still return them.
MY ITEM IS MARKED FINAL SALE. CAN I STILL RETURN IT?
Items marked with Final Sale cannot be returned, refunded or exchanged. We do not charge restocking fees but Final sale items are limited to heavily marked down items from past seasons as well as items that cannot be returned for sanitary reasons. Gift cards are also final sale items.
For any questions, please contact firstname.lastname@example.org.
If any returns do not meet the requirements listed above, our amazing customer service team will contact you via email or phone.
ARE YOUR RETURN LABELS FREE?
Not right now but we are always working on improving our customer service experience. Currently, if you choose to use the pre-paid UPS return label sent to your email the $7.00 cost of the label will be deducted from the return total once we process your return. Our pre-paid return labels are only for use in the United States.
Original shipping charges are not refundable.
If you choose to not use the Pre-Paid label, you may use the shipping carrier of your choice however, you will be responsible for paying postage. Please keep a record of your tracking number so you can follow your order back to us.
WHAT PACKAGING SHOULD I SEND THE RETURN IN?
You are free to return your items in the original packaging or any packaging that will safely return the items back to us. Please do not staple any bags as it can damage the items.